Privacy Policy

Last Updated: October 2025

1. Introduction

The Welcome Waggin’ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information through our website, forms, and communication platforms. By using our website or providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: such as your name, phone number, email address, and physical address.

  • Appointment Information: including your pet’s details, service preferences, and location for house calls.

  • Communication Preferences: including your consent to receive SMS text messages and other forms of communication.

3. How We Use Your Information

We use your personal information to:

  • Schedule and confirm appointments.

  • Communicate with you regarding your pet’s care, including test results, follow-ups, and service updates.

  • Provide arrival updates for in-home visits.

  • Manage your account, billing, and service history.

  • Send messages and updates related to your care or our services.

4. SMS Messaging and Consent

SMS text messaging is one of our methods of communication with clients. Text messages are used for:

  • Appointment confirmations and reminders

  • Arrival notifications for house calls

  • Test results and medical updates

  • General communication related to your pet’s care

When you submit your phone number through our website, forms, or client intake process, you may be asked to provide consent to receive SMS messages.

  • SMS consent is optional and collected via a separate checkbox (not combined with any other type of consent).

  • Message frequency varies depending on your services and care needs.

  • You may opt out of SMS messages at any time by replying STOP to any message or by contacting us directly.

We do not share your SMS consent or phone number with third parties for marketing or other unrelated purposes.

5. How We Share Information

We may share information only as necessary to support your pet’s care and our operations:

  • With veterinary partners or laboratories for diagnostic or treatment purposes.

  • With service providers that help us operate our business (such as scheduling, payment, or communications systems).

  • As required by law or to protect legal rights.

We do not sell or share your personal information, including your SMS consent or phone number, with third parties for marketing purposes.

6. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.

7. Your Rights

You have the right to:

  • Access and update your personal information.

  • Withdraw consent for SMS or email communications.

  • Request deletion of your personal data, subject to legal and medical record-keeping requirements.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

The Welcome Waggin’ In-Home and Veterinary Care Center
Email: service@thewelcomewaggin.com
Phone: 630-699-3113